Terms and Conditions

YOGA HIGH
TERMS & CONDITIONS POLICY

GENERAL

  • Yoga High will ensure that all efforts are invested in ensuring all classes be delivered on time. However there may be times when a scheduled class will be cancelled and not be delivered.
  • The front door to the studio will be locked exactly on the scheduled time each class begins for safety and security. Late entry will not be permitted so please ensure that you arrive at the studio with plenty of time to organise yourself before class begins.
  • Yoga High is not responsible for the safekeeping of your belongings.
  • Prices may increase from time to time to reflect increases in cost and benefits.
  • Yoga High does not offer refunds, transfers, suspensions or extensions on services or products for change of mind, injury, illness, change of address or any other reason. All purchases are final.
  • All passes and memberships are non-transferable and may not be shared (except for the 50 Class Pass).
  • Sometimes teachers cannot make a class so we allow flexibility for change or cancellation of classes without notice as well as Teachers being subject to change without notice.
  • If you have an enquiry regarding booking please email [email protected] We highly recommend you book online to avoid disappointment.
  • Class packs and memberships exclude attendance to workshops, retreats, teacher training or other special events.
  • Workshop / special event cancellations can only be made by phone or email and require 7 business days notice. Any non-cancellations will mean you forfeit that visit.
  • Payment needs to be made upon booking. To book into a class you must either have credits in your account or pay at the time of booking.
  • I understand that classes at Yoga High may be physically strenuous and I voluntarily participate in them with full knowledge that there is risk of personal injury, property loss or death.
  • By booking into a class you automatically agree to the above terms & conditions.
 

YOGA HEART – AUTO PAY MEMBERSHIP

  • The minimum term for the Yoga Heart – Auto Pay Membership is 4 Months, you may not cancel the Auto Pay Membership before that date for any reason. The term of the Yoga Heart Membership commences on the date that you purchase the membership or such other date as agreed by Yoga High.
  • After the expiry of the minimum 4 month term, the membership will continue until you advise Yoga High via email – [email protected] – if you intend to suspend or cancel the Yoga Heart Membership.
  • 30 days notice is required to process the cancellation.
  • Yoga Heart Memberships can be suspended for minimum 1 week and maximum of 6 weeks, per 12 month period, via email [email protected]
  • A minimum of 7 days notice is required prior to the requested suspension date.
  • If a scheduled payment is missed, Yoga High will charge a $10 default payment fee & the easy pay facilitator, Ezi-Debit will charge a $15 fee.
  • It is the member’s responsibility to inform Yoga High if their nominated card details have changed, lost, stolen or card cancelled and to be aware of scheduled dates for the membership payments.
 

INTRO OFFER $49 FOR 21 DAYS UNLIMITED ACCESS TO ZOOM & IRL CLASSES

  • Intro Offer of 21 consecutive day for $49 is only available to new members of Yoga High who have never attended the studio before. The Intro Offer is available one time only.
  • No refunds, transfers, suspensions or extensions on portions not used on the Intro Offer for change of mind, injury, illness, change of address or any other reason. All Intro Offer purchases are final.
  • Intro Offer is valid for 30 consecutive days from the first day of the member’s visit.
  • If you have been absent from the studio for 6 months or more, you will be eligible for the Re-Intro offer of 30 consecutive days for $66. Any other Re-Intro Offers after the second one is known as the 3rd Re-Intro at $99.

10 CLASS PASS

  • 10 Class Passes purchased expire after 12 months from the first visit.
  • No refunds, transfers, suspensions or extensions on portions not used of the 10 Class Pass for change of mind, injury, illness, change of address or any other reason. All 10 Class Pass purchases are final.

50 CLASS PASS

  • 50 Class Pass purchased expire after 24 months. More than one person can share this pass.
  • No refunds, transfers, suspensions or extensions on portions not used of the 50 Class Pass for change of mind, injury, illness, change of address or any other reason. All 50 Class Pass purchases are final.

UNLIMITED 6 & 12 MONTHS UPFRONT PAYMENT MEMBERSHIPS

  • These passes are activated on the first day of practice
  • No refunds, transfers, suspensions or extensions on portions not used of the 6 or 12 months unlimited membership for change of mind, injury, illness, change of address or any other reason. All 6 & 12 months unlimited passes purchases are final.

CLASS BOOKING CANCELLATION POLICIES

  • If you have booked to attend a 6am class and wish to cancel your attendance, you must process the cancellation through the online booking system up to 9 hours prior to the scheduled commencement time for the class. We will not accept cancellations by phone, e-mail or any other method other than by using the online booking system.
  • Clients on an unlimited membership that book in to the 6 am class and either do not cancel 9 hours prior to class or do not show up will be charged $10 No Show Fee. Clients on a 10/50 class pass membership will have a class deducted. Payment will be automatically processed via our online system. By booking online you are agreeing to our policy.
  • This policy is displayed very visibly around the studio, on our website as well as the Mindbody app. We are unable to make any exceptions to this in the efforts of being fair and consistent to all.

FIND US

FIND US

1-42 Barrie Road
Tullamarine 3043 VIC

[email protected]

03 9330 2879

1-42 Barrie Road
Tullamarine 3043 VIC

[email protected]

03 9330 2879

FEEL THE #YOGAHIGH GLOW

“As an adult, I could never commit to any form of exercise, let alone sticking to a regimen! The professional team lead by Anne Marie & Mic have created a clean, welcoming and most importantly, nurturing environment whereby anyone can achieve their wellness goals. Today I am 30kgs lighter and have a greater understanding and appreciation of my body. I say, embrace the warmth of the hot room and its people! I did and it has changed my life..”Peter Soukos

“When I checked out Yoga High I felt at home straight away! The Hot HIIT Pilates was a great way to get used to the feeling and I always come away energised! I sleep better now and cope so much better with anything that life throws at me to challenge me, all thanks to Yoga High! I think I parent better now too as I’m less stressed out.”Robert Don

“LIFE CHANGING - this is exactly what I have been searching for. I am on the tail end of the $49 for 30 days trial and will be purchasing the membership and definitely continuing. I LOVE IT. My whole outlook on life has become so much more positive and I'm generally feeling so much happier - so much so that my partner told me the other night that I have to continue going as I'm back to my old happy self! Yay! Thank you everyone at Yoga High”Sophie McNutt

“It has been and still is an amazing journey where every class is a challenge for me both spiritually and physically but Mic and Anne Marie and all the instructors there make it a special experience each and every time. It has become a major part of my life thanks to the experience at Yoga High.”Carl Wraith